Florence County, South Carolina

Job Description, August 2006

Job Title: Operations Manager

Emergency Medical Services Department

General Statement of Job

Under limited supervision, performs administrative and supervisory work in assisting with the planning, organization, and direction of the operations and activities of the Emergency medical Services Deportment. Work involves serving as second in command of the Emergency Medical Services Department; handling with sole responsibility the day-to-day operations of the department; overseeing all functions related to fleet maintenance, procurement of both disposable and non-disposable medical equipment, developing specifications for the purchase of new ambulances and the remount and refurbish of existing units, and will oversee the department's electronic filed patient care reporting system and the AVL\GIS mapping systems; and assisting the department head with the development of the annual budget and in the absence of the department head may exercise the full authority of the department head. Reports to the Director of Emergency Medical Services.

SPECIFIC DUTIES AND RESPONSIBILITIES ESSENTIAL JOB FUNCTIONS 

Management may assign additional tasks related to the type of work of the position as necessary.
Supervises department employees which involves such duties as instructing, assigning and reviewing work, maintaining standards, acting on employee problems, selecting new employees, appraising employee perfonnance, recommending promotions, discipline, termination and salary increases. Manages departmental operations. Develops operational policies for the department; develops a plan for implementation once approved. Coordinates fleet maintenance. Manages the automated trip reporting system and A VL/GIS mapping system. Procures supplies and equipment for the department once approved. Develops specifications for purchases of new ambulances and for remounting/refurbishing of ambulances. Follows up on department budget to ensure adherence to the established budget.

Develops monthly and weekly reports from the automated (computerized) patient care reporting system. Manages the department in the absence of the department head. Shares after-hours on-call responsibility with the department head. Develops data analysis reports for the department; perfonns analysis on weekly and monthly basis; makes policy and operational recommendations to department head based on statistical analysis. Conducts staff meetings. Conducts performance evaluations for the three shift supervisors (directs reports); establishes goals and objectives for the supervisors and their teams. Assists in the development and implementation of a staff development program for the leadership team of the department. Assists in the development and implementation of long range plans for the department. Interviews and screens prospective employees. Perfonns patient care as a paramedic in times of extreme system overload. Conducts research on assigned or identified projects or procedures; develops scientifically based position papers; makes recommendations to the Director. 

Oversees and assumes command of major emergency medical services incidents or assists the department head in the performance of same; develops plans to manage new challenges including WMD, CBRNE, and challenges associated with the war on terrorism. Operates a variety of equipment such as general office equipment, copier, fax machine, desktop computer, etc. Uses a variety of established software programs to develop reports on departmental activities. Interacts and communicates with a various groups and individuals such as members of the department, other county departments, other emergency and non- emergency departments, and the general public. 

Performs general administrative work, including but not limited to attending and conducting meetings, reviewing mail and literature, compiling data for reports, preparing reports and correspondence, entering computer data, etc. Performs related duties as required. 

 Requires a Bachelor's degree in management, business administration, or related field supplemented by six years of full time progressively responsible administrative, supervisory, and/or management experience in emergency medical services, emergency management, health/safety administration or related field, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must have a current SC Paramedic certification or able to receive reciprocity before final offer of employment is extended. Must possess a valid state driver's license with a good driving history . Current certifications in ACLS, BTLS/PHTLS, BCLS and PALS required; with instructors certifications preferred. 

MINIMUM QUALIFICATIONS OR STANDARDS REOUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Physical Requirements: Tasks involve the ability to exert very moderat~ physical effort in the performance of light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which involves the lifting, carrying, pushing and/or pulling of items of moderate weight (up to 40 pounds) on a daily basis and heavier items (up to 100 pounds) as required in emergency situations.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving direction and instruction from supervisor and giving instructions and direction to subordinates.
Language Ability: Requires ability to read a variety of policies and procedures, technical/professional reports, statistical reports, maps, etc. Requires the ability to prepare statistical and narrative reports, strategic plans, budgets, correspondence, etc. , with proper format, punctuation, spelling, and grammar, using all parts of speech. Requires the ability to speak with and before others with poise, voice control, and confidence.
Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete
variables. Requires the ability to use influence systems in staff supervision; to learn and understand complex principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to teach and counsel employees. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages used within the parameters of the job, including emergency planning, telecommunications, budgeting, medical, etc.
Numerical Aptitude: Requires the ability to add and subtract totals, to multiply and divide, to use mathematical formulas, to detemrine percentages and decimals and to detemrine time. Must be able to use practical applications of fractions, percentages, ratio and proportion. Must be able to use practical applications of statistics.
Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width, and shape, and visually read various information.
Motor Coordination: Requires the ability to coordinate hands and eyes using office and specialized machinery; to operate motor vehicles.
Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc. Must have moderate levels of eye/hand/foot coordination.
Color Discrimination and Visual Acuity: Requires the ability to differentiate colors and shades of color; requires the visual acuity to detemrine depth perception, night vision, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.
Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to perfomring under extreme stress when confronted with emergency , unusual or dangerous situations. The worker may be subject to danger or risk to a significant degree and to tension as a regular, consistent part of the job.
Physical Communications: Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).
DISCLAIMER: This job description is not a contract or agreement for employment. Management has the exclusive right to alter this job description at any time without notice. 

APPLICATIONS WILL BE ACCEPTED FROM CURRENT COUNTY EMPLOYEES BEGINNING MONDAY, AUGUST 28, 2006 UNTIL FILLED.

SALARY RANGE: $50,112 + DOE